Returns & Refunds
All Sales Final
Titan Cards operates with a final-sale standard across both online purchases and in-person events.
The only exception is an approved online condition concern reviewed against pre-shipment photos.
Key Policies
All Sales Final
No general returns, exchanges, or cancellations.
Condition Review
Online condition concerns require photo or video proof and are compared to pre-shipment photos.
Graded Cards
All graded cards are non-refundable and non-returnable.
Online Orders
Website orders are final sale. If you believe a card’s condition was significantly misrepresented,
you may submit a condition concern for review.
Condition Concerns (Online Purchases Only)
Customers must contact Titan Cards and provide photo or video proof of the issue. Titan Cards maintains pre-shipment
photographs of all cards and will compare submitted evidence against the images taken before shipment.
If Approved:
- The card must be returned in the same condition as it was received.
- The card must be received by Titan Cards before a refund is issued.
- Titan Cards will cover the cost of return shipping.
In-Person Purchases
Purchases made at card shows, expos, conventions, and other in-person events are final sale.
Customers are encouraged to inspect cards before completing their purchase.
What Customers Can Expect
01
Proof Required
Condition claims must include clear photo or video evidence.
02
Reviewed Fairly
Claims are reviewed against pre-shipment photos taken before the order shipped.
03
Return First
If approved, the card must be returned and received by Titan Cards before any refund is issued.
04
Refund Issued
Refunds are issued to the original payment method after inspection.
Policy Details
Graded Cards
All graded cards are non-refundable and non-returnable.
The grade assigned by the grading company is final.
Tampering & Fraud Protection
Returned cards must be the exact card originally shipped by Titan Cards and returned in the same condition.
Returns will be denied if the card appears swapped, altered, or damaged after delivery.
Shipping Issues
Lost packages: Customers must file a claim directly with the shipping carrier.
Marked delivered but missing: Customers must contact the shipping carrier to investigate.
Titan Cards is not responsible for packages once they are marked delivered.